Faqs

Frequently Asked Questions

What is Petpidic jewelry?

Our jewelry is crafted using rare materials such as authentic meteorites, combined with meticulous craftsmanship and bold, innovative design. Each piece is truly one of a kind — a blend of cosmic history and contemporary elegance.

Are Petpidic pieces authentic?

Absolutely. We are proud members of the International Meteorite Collectors Association (IMCA), member #4748. Every year, we spend four months in Northern Sweden recovering genuine Muonionalusta meteorites ourselves. We also source materials from trusted international suppliers we’ve met at major mineral shows, ensuring each component is verified and certified.

How should I care for my Petpidic jewelry?

Due to the rare and delicate nature of our materials, we recommend avoiding prolonged contact with water, sweat, or chemicals. If the piece gets wet, gently pat it dry with a soft cloth. For cleaning, use a small amount of toothpaste and a soft brush, then rinse and dry gently.

Do you offer custom designs?

Yes. We accept custom requests for select models and can work with you to bring your vision to life. Please email us at support@petpidic.com with your idea, and we’ll guide you through the process.

Is there a warranty on your jewelry?

Yes. All of our pieces are backed by a warranty covering manufacturing defects.

Do you ship internationally?

Yes, we ship worldwide from Albuquerque, New Mexico (USA). You’ll be able to select international shipping options at checkout.

What payment methods do you accept?

We accept all major credit cards. You can view the full list of supported payment methods at checkout.

Can I return or exchange an item?

We do accept returns and exchanges under certain conditions. If you're not satisfied with your purchase, please contact us at support@petpidic.com within the return window specified in our Return & Refund Policy.

How can I contact customer support?

You can reach our team anytime at info@petpidic.com. We typically respond within 1 business day.